Handmade Products
All our products labeled “Handmade” are made-to-order specifically for you after you place your order based on your preferences and your exact measurements. Therefore we are unable to offer any refunds or returns unless in the event of a genuine manufacturing fault from our end.
We use only high-quality fabrics & materials for all our products to make sure you receive an excellent product that you’ll love! We check all our products multiple times before shipping them out, to make sure there aren’t any malfunctions.
Upon your request, we can send you photos & videos of your handmade product prior to shipping.
Handmade Clothing
For handmade clothing (Wedding Dresses, Garters) we will need your exact measurements based on our measurement guides. Your clothing will be made based on the measurements you provide us.
We cannot be held responsible for any changes to your measurements after we have received your final measurements.
Wedding Dresses
Specifically for wedding dresses, to make sure they fit you perfectly, we will ask for your measurements twice (2 times):
- Once when you place your order, to secure the required fabrics for you.
- Once more a few weeks before we ship it to you, to make sure there haven’t been any changes to your measurements or if they are, to make the appropriate alterations.
Along with your measurements, we will also need a photo of you, to customize the dress to your exact body type.
Non-Handmade Products
15.1 Legal right of withdrawal
Right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the Contract (except for
those products mentioned in clause 15.3 below, for which the right to withdraw is excluded) within 14
calendar days, without giving any reason.
The withdrawal period will expire after 14 calendar days from the day on which you or a third party
other indicated by you other than the carrier acquires physical possession or control of the goods or in
case of multiple goods in one order delivered separately, after 14 calendar days from the day on which
you or a third party other indicated by you other than the carrier acquires physical possession or
control of the last good.
To exercise the right of withdrawal, you may notify us at the address mentioned in clause 2 above, or
by writing to our live chat channel, of your decision to withdraw from this Contract by an unequivocal
statement (e.g. a letter sent by post). You may use the model withdrawal form as set out in the Annex
attached hereto, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your
exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this Contract, we shall reimburse to you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs resulting from your
choice of a type of delivery other than the least expensive type of standard delivery offered by us)
without undue delay and in any event not later than 14 days from the day on which we are informed
about your decision to withdraw from this Contract. We will carry out such reimbursement using the
same means of payment as you used for the initial transaction. In any event, you will not incur any
fees as result of such reimbursement. Notwithstanding the foregoing, we may withhold
reimbursement until we have received the goods back or you have supplied evidence of having sent
back the goods, whichever is the earliest.
You shall send back or deliver the goods or hand them over to us at our store in Greece, without
undue delay and in any event not later than 14 days from the day on which you communicate your
withdrawal from this Contract to us. The deadline is met if you send back the goods before the period
of 14 calendar days has expired.
Unless you hand the goods over in our store in Greece or you return the goods by Courier arranged
by us, you shall bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handing other than what is
necessary to establish the nature, characteristics and functioning of the goods.
15.2 Contractual right of withdrawal
In addition to the legally recognized right to cancel for consumers and users, mentioned in clause 15.1
above, we grant you a period of 30 calendar days from the Shipment Confirmation to return the
products (except those mentioned in clause 15.3 below, for which the right to cancel is excluded).
In case you return the goods within the contractual term of the right of withdrawal, but once the
statutory period has expired, you will be reimbursed, only, with the amount paid for said products. In
case you do not choose any of the free return methods, mentioned in clause 15.3, you will bear the
direct costs of returning the product.
You may exercise your right of withdrawal in accordance with the provision of clause 15.1 above,
however, should you inform us about your intention of withdrawing from the Contract after the legal
term for withdrawal, you shall, in any case, have to bear in mind that you are still obliged to hand the
goods over to us within the 30 day term as from the Shipment Confirmation. Should you not return the
goods over to us within the 30 day term as from the Shipment Confirmation, then we are entitled not
to accept the products and we may return them back to you.
15.3 Common provisions (for both forms of withdrawal)
You shall not have the right to cancel the Contract when it is for the delivery of any of the following
Products:
- Handmade items (Wedding Dresses, Wedding Garters, Any item customized to your need, Any item customized to your measurements)
- Samples (Fabrics, Colors etc.)
Your right to cancel the Contract shall apply exclusively to the products that are returned in the same
conditions in which you received them. No reimbursement will be made if the product has been used
more than just opening it, for products that are not in the same condition as when they were delivered
or when they have been damaged, so take care of the product(s) while in your possession. Please
return the products using or including all their original packaging, instructions, and other documents, if
any, accompanying the products. In any case, you must send the product to be returned together with
the ticket which you will have received when the product was delivered. You will find a summary on
exercising this cancellation right when you receive the order.
Upon cancellation, the respective products shall be returned as follows:
a) Returns at our store
You may make returns of any product at our store in Greece,. In such case, you should visit the store and return
the product along with the fully completed ticket, you received with the delivery.
b) Returns via Courier
When returning the product(s) via courier arranged by us, you should contact us, on our contact form,
in order to let us arrange for the product to be collected. You should send the product in the same
package received by following the instructions mentioned in the “RETURNS” section of this website. If
you made your purchase as registered user: Log in with your username and password. You can make a
return request from the order details screen .If you have bought any goods as a guest, you may
request returns by Courier by clicking on the link that appears in any of the emails we have sent you
about your order. Neither of the above options will entail any additional cost to you.
Where you would not wish to use neither of the free return methods available, you will bear the
return costs. Please keep in mind that if you wish to return the product(s) in any other way, we have
the right to charge you any costs incurred in such return.
After examining the article, we will inform you of whether you have the right to reimbursement of the
amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the
statutory period and all the goods in which the relevant parcel consists of are returned. The refund will
be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of
your intention to cancel. Notwithstanding the foregoing, we may withhold the reimbursement until we
have received the goods back, or until you have supplied evidence of having sent back the goods,
whichever is the earliest. The refund will always be paid using the same payment means you used to
pay for your purchase.
You shall assume the cost and risk of returning the products to us, as indicated above.
If you have any questions, you can contact us using the live chat channel or through our social media
profiles on Facebook (BRIDALMOMENTS) and Instagram(@BRIDALMOMENTS.EU).
15.4 Returns of defective products
In the cases in which you consider that at the moment of delivery the product is not as stipulated in
the Contract, you must contact us immediately using the live chat channel or through our social media
profiles on Facebook (BRIDALMOMENTS) and Instagram(@BRIDALMOMENTS.EU), providing the product details and the
damage sustained, where we will indicate what you need to do.
You can return the product at our store in Greece or by delivering it to a Courier who we
will send to your home. You must return the product together with the ticket that you will receive with
the product when it is delivered.
We will carefully examine the returned product and will notify you by e-mail within a reasonable
period if the product may be refunded or replaced (as appropriate). The refunding or replacement of
the article shall take place as soon as possible and in all cases within 14 days from the date on which
we send you an email confirming the that refund or replacement of the product is going ahead.
The amounts paid for the products returned due to any damage or defect, when it actually exists, will
be reimbursed in full, including the delivery costs related to sending the article and the costs to you for
returning it to us. The refund shall be paid by the same payment means you used to pay from the
purchase.
All rights recognized in current legislation shall be, in any case, safeguarded.
Have Questions?
If you have any questions or need further help & details, please do not hesitate to contact us at [email protected]